Welcome to Alana Eggins Psychology (“we”, “our”, “us”). By engaging our services, you agree to the following terms and conditions, which are designed to ensure clarity, transparency, and compliance with professional ethical standards.

1. Provision of Services

   We provide psychological services per the Australian Psychological Society (APS) Code of Ethics, ensuring respect, competence, and integrity in all interactions. Services include, but are not limited to psychological assessments, therapy and consultations with children, adolescents, adults and families.

2. Confidentiality and Privacy

   We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the APS Ethical Guidelines. All personal information and session content will remain confidential, except in the following circumstances:

   • When required by law (e.g. mandatory reporting of harm or court orders).

   • When there is an imminent risk of harm to you or others.

   • When you provide written consent for information sharing (e.g. with a GP, school or other professional).

3. Appointments and Cancellations

   • Appointments are 50 minutes unless otherwise specified

   • Cancellations or rescheduling must be made with 24 hours notice to avoid a cancellation fee.

   • Late cancellations or missed appointments will incur a fee equivalent to 75% of the session cost, except in the cases of emergency.

   • Clients who repeatedly late cancel and miss appointments may be liable for a fee equivalent to 100% of the session cost.

4. Fees and Payments

   • Fees for services will be discussed during the initial consultation and are subject to change

   • Payment is required at the time of service unless prior arrangements have been made.

   • Medicare and private health rebates may apply. The client is responsible for ensuring eligibility and processing claims through relevant services.

5. Informed consent

   Before commencing services, you will be asked to provide informed consent, outlining:

   • the nature and purpose of psychological services

   • Risks and benefits associated with treatment.

   • Your rights and responsibilities as a client.

6. Communication

   For non-urgent matters, you may contact us via phone or email. We endeavour to respond within 2 business days. However, please note that email is not a secure form of communication, and sensitive matters should be discussed in person or over the phone.

7. Crisis Situations

   We are not a crisis service. If you are in immediate danger or need urgent support, please contact 000 or your local mental health crisis team.

8. Records and Data Retention

   All records are maintained securely in compliance with the APS Code of Ethics and Australian Legal Requirements.

   Records are retained for 7 years, or until a child client turns 25 years of age, whichever is longer.

   You have the right to request access to your records, subject to any legal or ethical limitations.

9. Party Services

   If referrals are made to external providers (e.g., medical professionals, educational consultants), we are not responsible for the quality of services provided by those third parties.

10. Limitation of Liability

    While we provide our services with professional diligence, we are not liable for outcomes outside our control, such as client non-compliance with treatment recommendations or external factors impacting treatment progress

11. Feedback and Complaints

    We value your feedback. If you have concerns about our services, please discuss them with your clinician or contact [Your Clinic Name] directly. If unresolved, you may lodge a formal complaint with the Australian Health Practitioner Regulation Agency (AHPRA).

12. Changes to Terms and Conditions

    We reserve the right to update these terms and conditions at any time. Clients will be notified of significant changes via our website or email.